At first glance, it may seem preferable to find a mattress store that welcomes walk ins.
Being able to walk inside, browse the inventory, and ask questions at any time is nice – but it is so nice everyone may want to do it. This could lead to congestion, and end up becoming a hotbed for commission-based salespeople to try and move customers (or commission targets) out the door whether they’re happy with their purchase or not.
But there are also reasons why the best place to buy a mattress is a store that operates with an appointment-only policy. Here are three reasons why.
1. Scheduling Appointments Saves a Person Time
When a person is short on time, they may think that scheduling an appointment is difficult. But in reality, the opposite is true – a person who has a busy schedule doesn’t need to stick around at a store waiting for someone to help them. Being able to reserve a spot guarantees they get the attention they need.
The idea that appointment-based stores are hard to work with is a common mattress store myth, like the notion that every sale offers really big deals or that delivery service is ever free.
2. One-on-One Attention Means a Better Experience
There’s nothing fun about trying to flag down a sales associate to get questions answered. And forget trying to do that when a dozen or more people are trying to compete for the same associate’s attention.
When a person schedules an appointment, they know they will have time reserved to get all their questions answered and try out every mattress they want until they find their perfect fit. If a person is going to sleep on it for months or years, they need to know how it feels.
3. Appointments Mean Less Pressure Regarding Sales
When a store doesn’t schedule appointments, they may operate on a commission system – and this means associates are itching to push sales through and get customers out the door whether they’re truly satisfied or not.
With an appointment system, it’s all about making sure the customer gets the best selection in the time they’ve reserved.
At Uptown Mattress Direct, we operate on an appointment-based system so you can get the best experience and the best mattress. Call 214.394.7484 to schedule your appointment today – but first, fill out our contact form to see a list of our low-priced mattresses!